FAQ

Our games are designed for between two and six players. This ensures maximum enjoyment and participation. Please call us if your group size is bigger than six and we will try our best to arrange back to back sessions so you can compete to see who escapes in the quickest time!

Our rooms can be enjoyed by a wide range of ages but anyone aged 16 and under must be accompanied by an adult. 12-16 year olds may enter the Escape Room unaccompanied but a responsible adult must be on site at all times (there is a waiting area with refreshments and puzzles to keep you entertained!). Children under the age of 12 must be accompanied by an adult in the room. The Escape Rooms are generally suitable for children aged 8 upwards but younger children are welcome to come with parents, they just may not get as much from the experience.

At Excape we aim to offer you true escapism during your time with us. From the moment you arrive, our host will welcome you, offer you refreshments (and lockers to securely store your personal items), and provide a few mind bending puzzles and riddles to warm you up. When you enter the room, your brain cells will be tested and you’ll need to work with your team to stand a chance of getting out in time. When you’ve escaped (hopefully!) our host loves to chat about what you found hardest, easiest, most fun etc! On the day of your escape game, please arrive 15 minutes before your booking time, so you can be fully briefed on your experience before you enter the room.
If you book online, you can pay via PayPal (you do not need an account to pay). If we have arranged for you to pay on the day or you have any outstanding charges, please pay by cash.
Unfortunately, we cannot cancel or refund. If you can no longer make your booking, please contact us and we will do our best to reschedule. However, this can’t be guaranteed so please check times and dates with all your team members before you make a booking.

While our games are perfectly safe and do not require excessive physical strength, we are based on the 2nd floor of our building, and are only accessible by stairs which sadly may be prohibitive for some.

Our rooms are quite spacious so should not trigger any feelings of claustrophobia. However, if you do feel you need to leave the room at any time during your experience, our staff will happily let you out.
We understand that sometimes things happen so if you are running late on the day of your booking, please call us to let us know straight away. Unfortunately, if you arrive more than 15 minutes late, we may not be able to run your game due to other bookings and we will not be able to give you a refund.
No, your escape experience is exclusively for you and your team members. We will never add other players to your group . . . your booking . . . your time!
If you want to bring extra people with you, please let us know as soon as you can. You can bring additional people on the day so long as you do not exceed the maximum number of players allowed for your chosen room.
We don’t have our own car park as we are based in the centre of town. However, we are a very short walk from the train station and there are two large car parks within a 5 minute walk: London Inn Car Park (town centre) and Imperial Car Park (train station).
If you feel unwell during the experience or need to leave for any reason, please let your host know and they will let you out. In the event of an emergency, all doors will automatically open.
;